Terms and Conditions

(I) Deposits and Payments

A Non-Refundable deposit of 50% is required 14 days prior for orders to be processed. Full payment of the outstanding balance is required 7 days prior to order due date.

Orders placed with due dates less than 14 days require full payment upon receiving invoice.

Invoices are sent via email for payments to be made VIA credit or debit card through the link attached

(II) Collection and Delivery

Collection will be from ONE of our two kitchen spaces; N17 0BW, Altair Close, Brantwood Road OR N4 1NX, Oakdale Road


Delivery is arranged and confirmed via email and is subject to availability. A charge may apply.

An email to confirming collection or delivery slot is sent only after FULL payment of the final balance has been received

(III) Storage

Cakepops, Cake Magnums and Cakebites
Store in a cool, dry place for up to 1 week from purchase. Refrigerate if melting occurs

Dessert Jars
Store in fridge for up to 3 days from purchase. Will last up to 8 hours outside of fridge

Chocolate Covered Oreos
Store in a cool, dry place for up to 2 weeks from purchase. Refrigerate if melting occurs

(IV) Refunds, Amendments and Cancellations

Due to the bespoke nature of our products all sales are final unless stated otherwise. Amendments can be made up to 72 hours before order due date. Cancellations are subject to a 50% refund of the final balance (if paid).

(V) Discrepancies

Should you have any discrepancies with your order please contact customer services at hello@shirleykay.co.uk

                                                                                   Terms and Conditions Updated 11th January 2021